---
title: "[CRM Integration] Setup: Error Logging & Troubleshooting"
description: This article reviews the Integration Logs page where you can view status of your integrations and troubleshoot failures.
---
[Skip to content](https://support.govspend.com/crm-integration-error-logging-troubleshooting#main-content)
English
Show submenu for translations
[![GS Logo-GS platform.png\]](https://support.govspend.com/hs-fs/hubfs/GS%20Logo-GS%20platform.png?height=25&name=GS%20Logo-GS%20platform.png)](https://support.govspend.com/?hsLang=en)
- [Home](https://support.govspend.com/)
- [Email Support](mailto:support@govspend.com)
- [Product Health Status](https://support.govspend.com/product-health-status)
- [What's New](https://support.govspend.com/)
Show submenu for What's New
- [New User Onboarding](https://support.govspend.com/govspend-onboarding-journey)
- [Releases & Updates](https://support.govspend.com/releases-updates)
- [Newsletters](https://support.govspend.com/newsletter-archive)
- [Sales Training Videos](https://app.govspend.com/trainingVideos)
Open main navigation
Close main navigation
- [Home](https://support.govspend.com/)
- [Email Support](mailto:support@govspend.com)
- [Product Health Status](https://support.govspend.com/product-health-status)
- [What's New](https://support.govspend.com/)
Show submenu for What's New
- [New User Onboarding](https://support.govspend.com/govspend-onboarding-journey)
- [Releases & Updates](https://support.govspend.com/releases-updates)
- [Newsletters](https://support.govspend.com/newsletter-archive)
- [Sales Training Videos](https://app.govspend.com/trainingVideos)
- English
Show submenu for translations
- [Log into GovSpend](https://app.govspend.com/)
[Log into GovSpend](https://app.govspend.com/)
Skip the browsing—search for the fastest, most relevant results.
- There are no suggestions because the search field is empty.
1. [GovSpend Help Center](https://support.govspend.com/?hsLang=en)
2. [Integrations & Add-Ons](https://support.govspend.com/integrations-add-ons?hsLang=en)
3. [\[CRM Integration\] Setup: Tech Onboarding](https://support.govspend.com/integrations-add-ons?hsLang=en#crm-integration-setup-tech-onboarding)
# \[CRM Integration\] Setup: Error Logging & Troubleshooting
## This article reviews the Integration Logs page where you can view status of your integrations and troubleshoot failures.
#### Integration Logs Page: Integration Status & Error Logging
We've introduced a NEW page in GovSpend specific to integrations that shows the status of all your integrated records. Track what records integrated successfully and more importantly records that failed, with access to error information that can help you troubleshoot.
- Navigate to the “[**Integration Logs**](https://app.govspend.com/account/integrationsLogs)**”** page via your [Organization Settings](https://app.govspend.com/account/profile?section=org-settings)
- *Note that you must have CRM integration permissions to view this page*
**
**
- Select “**Integration Logs**” to open up the page and access the following information for each record:
- **Date & Time:** Date/time the integration was performed
- **Status: Indicates the outcome of the integration:**
- Complete: The integration was successful.
- Failed: The integration failed.
- If “Account Linking” is active:
- Skipped: No matching agency was found.
- Pending: The record is waiting to be reattempted as part of a scheduled saved search integration due to a previous error.
- - **Module:** The search module from which the data was integrated (e.g. bids, contracts, etc.)
- 
- **Integration:** The instance used for the integration, this will be either HubSpot or Salesforce
- 
- **Mapping:** The record type and destination object for the record (e.g. "bid to opportunity")
- 
- **Type:** Whether this was a manually integrated record from a detail or search page, or an automated scheduled saved search integration. For scheduled integrations, click the link to navigate to the associated saved search.
- 
- **Record:** Link to the record in GovSpend. Click to navigate to the detail page of the record you integrated to review in full detail or integrate again if there was a failure.
- 
- **Created By:** User who performed the integration
- For Failed records, click the "eye" in the status column to expand the row and view the error message
- Click "**Copy Message**" to copy the following information:
- Error Message
- User
- Module
- Record URL Link
- Integration
- Mapping
- Below is an example of the copied information. This can be sent to your Relationship Manager to pass along to the Product team if you need any help troubleshooting integration issues!
{
"error": "HubSpot batch operation had 1 error(s). Error: Property values were not valid: \[{\\"isValid\\":false,\\"message\\":\\"Kathryn Sanders was not a valid owner ID as it contains whitespace(s).\\",\\"error\\":\\"INVALID\_INTEGER\\",\\"name\\":\\"hubspot\_owner\_id\\",\\"localizedErrorMessage\\":\\"Kathryn Sanders was not a valid owner ID as it contains whitespace(s).\\",\\"portalId\\":47457490}\]",
"user": "Kathryn Sanders",
"module": "Co-ops & Contracts",
"recordUrl": "https://app.govspend.com/contractDetails/view/aHR0cHM6Ly9pbmZvLm1vbnRnb21lcnljb2xsZWdlLmVkdS9vZmZpY2VzL3Byb2N1cmVtZW50L2FjdGl2ZS1jb250cmFjdHMuaHRtbCNlNTIyLTAxMy1CT1QyMi0wNi0wOTc%3D",
"integration": "HubSpot",
"mapping": "Contract → Deals"
}
- [Getting Started](https://support.govspend.com/getting-started?hsLang=en#main-content)
- [New User Onboarding](https://support.govspend.com/getting-started?hsLang=en#new-user-onboarding)
- [Free Trial Guides](https://support.govspend.com/free-trial-guides?hsLang=en)
- [The Lab](https://support.govspend.com/the-lab?hsLang=en#main-content)
- [\[Concept & Design\] Potential Upcoming Features](https://support.govspend.com/the-lab?hsLang=en#concept-design-potential-upcoming-features)
- [\[Beta\] AI Search](https://support.govspend.com/the-lab?hsLang=en#beta-ai-search)
- [\[Beta\] GovSpend Slack App](https://support.govspend.com/the-lab?hsLang=en#beta-govspend-slack-app)
- [Searching & Filtering](https://support.govspend.com/searching-filtering?hsLang=en#main-content)
- [General Search](https://support.govspend.com/searching-filtering?hsLang=en#general-search)
- [Module-Specific Search](https://support.govspend.com/searching-filtering?hsLang=en#module-specific-search)
- [Workflow Tips](https://support.govspend.com/searching-filtering?hsLang=en#workflow-tips)
- [AI & Automation](https://support.govspend.com/ai-automation?hsLang=en#main-content)
- [AI Access Points](https://support.govspend.com/ai-automation?hsLang=en#ai-access-points)
- [Opportunities Module](https://support.govspend.com/ai-automation?hsLang=en#opportunities-module)
- [MCP (Model Context Protocol) Server](https://support.govspend.com/ai-automation?hsLang=en#mcp-model-context-protocol-server)
- [AI Prompts & Chat](https://support.govspend.com/ai-automation?hsLang=en#ai-prompts-chat)
- [AI Notebook](https://support.govspend.com/ai-automation?hsLang=en#ai-notebook)
- [Integrations & Add-Ons](https://support.govspend.com/integrations-add-ons?hsLang=en#main-content)
- [\[CRM Integration\] Introduction](https://support.govspend.com/integrations-add-ons?hsLang=en#crm-integration-introduction)
- [\[CRM Integration\] Setup: Tech Onboarding](https://support.govspend.com/integrations-add-ons?hsLang=en#crm-integration-setup-tech-onboarding)
- [\[CRM Integration\] Quick Start Guide](https://support.govspend.com/integrations-add-ons?hsLang=en#crm-integration-quick-start-guide)
- [\[CRM Integration\] Additional Features](https://support.govspend.com/integrations-add-ons?hsLang=en#crm-integration-additional-features)
- [Other Integrations](https://support.govspend.com/integrations-add-ons?hsLang=en#other-integrations)
- [Add-Ons](https://support.govspend.com/integrations-add-ons?hsLang=en#add-ons)
- [Training Webinars](https://support.govspend.com/training-webinars?hsLang=en#main-content)
- [Platform Training](https://support.govspend.com/training-webinars?hsLang=en#platform-training)
- [Platform Strategy](https://support.govspend.com/training-webinars?hsLang=en#platform-strategy)
- [Webinar Series | Beyond the Bid: Industry Insights That Win](https://support.govspend.com/training-webinars?hsLang=en#webinar-series-beyond-the-bid-industry-insights-that-win)
- [Report Templates](https://support.govspend.com/report-templates?hsLang=en)
- [Releases & Updates](https://support.govspend.com/releases-updates?hsLang=en#main-content)
- [2026 Product Enhancements](https://support.govspend.com/releases-updates?hsLang=en#2026-product-enhancements)
- [2025 Product Enhancements](https://support.govspend.com/releases-updates?hsLang=en#2025-product-enhancements)
- [2024 Product Enhancements](https://support.govspend.com/releases-updates?hsLang=en#2024-product-enhancements)
- [2023 Product Enhancements](https://support.govspend.com/releases-updates?hsLang=en#2023-product-enhancements)
- [Newsletters](https://support.govspend.com/releases-updates?hsLang=en#newsletters)
- [Data Overviews](https://support.govspend.com/data-overviews?hsLang=en)
- [Quotes & RFQs](https://support.govspend.com/quotes-rfqs?hsLang=en#main-content)
- [For Companies](https://support.govspend.com/quotes-rfqs?hsLang=en#for-companies)
- [For Agencies](https://support.govspend.com/quotes-rfqs?hsLang=en#for-agencies)
- [Technical Support](https://support.govspend.com/technical-support?hsLang=en)
- [Agency Launchpad](https://support.govspend.com/agency-launchpad?hsLang=en)
- [GovSpend Federal](https://support.govspend.com/govspend-federal?hsLang=en#main-content)
- [Introduction](https://support.govspend.com/govspend-federal?hsLang=en#introduction)
- [Search Modules](https://support.govspend.com/govspend-federal?hsLang=en#search-modules)
- [Opportunities](https://support.govspend.com/govspend-federal?hsLang=en#opportunities)
[](https://support.govspend.com?hsLang=en)
[Privacy](https://govspend.com/privacy/) | [Terms](https://govspend.com/terms/)
Copyright © 2025 GovSpend