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CRM Integration: Error Logging & Troubleshooting

This article reviews the Integration Logs page where you can view status of your integrations and troubleshoot failures.

Integration Logs Page: Integration Status & Error Logging

We've introduced a NEW page in GovSpend specific to integrations that shows the status of all your integrated records. Track what records integrated successfully and more importantly records that failed, with access to error information that can help you troubleshoot.

  • Use the Account menu to navigate to the “Integration Logs” page
    • Note that you must have CRM integration permissions to view this page

  • Select “Integration Logs” to open up the page and access the following information for each record:
    • Date & Time: Date/time the integration was performed
     
    • Status: Whether the integration was successful (complete) or failed (failed)

    • Module: The search module from which the data was integrated (e.g. bids, contracts, etc.)
  •  
    • Integration: The instance used for the integration, this will be either HubSpot or Salesforce
  •  
    • Mapping: The record type and destination object for the record (e.g. "bid to opportunity")
  •  
    • Type: Whether this was a manually integrated record from a detail or search page, or an automated scheduled saved search integration. For scheduled integrations, click the link to navigate to the associated saved search.
  • image-png-Jun-26-2025-10-26-29-8896-PM 
    • Record: Link to the record in GovSpend. Click to navigate to the detail page of the record you integrated to review in full detail or integrate again if there was a failure.
  •  
    • Created By: User who performed the integration


  • For Failed records, click the "eye" in the status column to expand the row and view the error message

  • Click "Copy Message" to copy the following information:
    • Error Message
    • User
    • Module
    • Record URL Link
    • Integration 
    • Mapping 

  • Below is an example of the copied information. This can be sent to your Relationship Manager to pass along to the Product team if you need any help troubleshooting integration issues!

{
  "error": "HubSpot batch operation had 1 error(s). Error: Property values were not valid: [{\"isValid\":false,\"message\":\"Kathryn Sanders was not a valid owner ID as it contains whitespace(s).\",\"error\":\"INVALID_INTEGER\",\"name\":\"hubspot_owner_id\",\"localizedErrorMessage\":\"Kathryn Sanders was not a valid owner ID as it contains whitespace(s).\",\"portalId\":47457490}]",
  "user": "Kathryn Sanders",
  "module": "Co-ops & Contracts",
  "recordUrl": "https://app.govspend.com/contractDetails/view/aHR0cHM6Ly9pbmZvLm1vbnRnb21lcnljb2xsZWdlLmVkdS9vZmZpY2VzL3Byb2N1cmVtZW50L2FjdGl2ZS1jb250cmFjdHMuaHRtbCNlNTIyLTAxMy1CT1QyMi0wNi0wOTc%3D",
  "integration": "HubSpot",
  "mapping": "Contract → Deals"
}