Platform Login Troubleshooting

If you're still experiencing issues after troubleshooting or need additional assistance, please reach out to your Relationship Manager or email support at support@govspend.com.

1. Check your internet connection and make sure that it is strong and stable.
2. Identify how your company logs in:
   1. If you are having issues with your SSO, please contact your company's administrator.
   2. If you use a username and password login, please try resetting your password.
3. Make sure you're accessing GovSpend in one of our supported web browsers.
4. Clear the cache and cookies from your web browser.
   
   1. Google Chrome (Windows & macOS)
      
      1. Click the three dots (⋮) in the top-right corner of the browser
      2. Navigate to Settings > Privacy and security
      3. Click Clear browsing data
      4. Choose a time range from the dropdown
      5. Select the checkboxes for:
         
         1. Cookies and other site data
         2. Cached images and files
      6. Click Clear data
   2. Mozilla Firefox (Windows & macOS)
      1. Open Mozilla Firefox
      2. Click the menu icon (☰) in the top-right corner
      3. Select Settings (or Preferences on Mac)
      4. Go to the Privacy & Security tab
      5. Scroll to the Cookies and Site Data section
      6. Click Clear Data.
      7. Select:
         1. Cookies and Site Data
         2. Cached Web Content
      8. Click Clear
   3. Apple Safari (macOS)
      1. Open Safari
      2. Click Safari in the top menu bar
      3. Select Settings (or Preferences)
      4. Go to the Privacy tab
      5. Click Manage Website Data
      6. Click Remove All, then confirm by clicking Remove Now
   4. Microsoft Edge (Windows & macOS)
      1. Open Microsoft Edge
      2. Click the three dots (⋮) in the top-right corner
      3. Select Settings > Privacy, search, and services
      4. Under the Clear browsing data section, click Choose what to clear
      5. Select a time range
      6. Check the boxes for:
         1. Cookies and other site data
         2. Cached images and files
      7. Click Clear now